FAQ
Whether you’re wondering how to set up Wi-Fi in your Spanish villa or what kind of alarm system works best on the Costa Blanca—Blancatec is here with the answers. Below you’ll find the most common questions we get from expats across the region.
Still have questions? Contact us now for a personal response.
Where do you operate?
We serve clients all along the Costa Blanca, including:
- Alicante
- Benidorm
- Altea
- Torrevieja
- Calpe
- Moraira
- Jávea
- La Nucia
- El Campello
- Villajoyosa
Not sure if you’re in our area? Get in touch and we’ll let you know.
What IT services do you offer?
We cover everything from basic home setups to advanced business infrastructure:
- Wi-Fi installation and signal boosting
- Printer and device configuration
- Smart home setup
- IP cameras and video surveillance
- Troubleshooting and tech support
- Network design and maintenance for businesses
- Email setup, backup and Microsoft 365 migration
What kind of security systems do you install?
We offer high-performance security designed for expats:
- Smart alarm systems with remote access
- IP surveillance cameras with night vision
- 24/7 monitoring with direct police response
- Tamper-proof systems that work during power or internet outages
All systems are explained in English and installed by trusted local professionals.
What kind of security systems do you install?
We offer high-performance security designed for expats:
- Smart alarm systems with remote access
- IP surveillance cameras with night vision
- 24/7 monitoring with direct police response
- Tamper-proof systems that work during power or internet outages
All systems are explained in English and installed by trusted local professionals.
Do you speak English?
Yes—fluently. All of our technicians speak English, and we explain everything clearly and simply. No translation apps needed.
Can I get an invoice for insurance or tax purposes?
Absolutely. We provide full invoices in both English and Spanish, suitable for insurance claims, legal documentation or accounting.
How fast can you install?
In many cases, we offer same-day installation. Otherwise, we aim to book your appointment within 48 hours. Business services and full security setups may take a bit longer depending on your location and setup.
How much do your services cost?
We offer transparent, flat-rate pricing for most services. Larger projects receive a detailed quote after a free consultation. No hidden fees. No surprises.
Are your security systems legal and compliant in Spain?
Yes. All our systems meet or exceed current Spanish and EU security regulations. We also work with licensed monitoring centers and are connected to emergency response systems.
Do you provide ongoing support?
Yes. Whether it’s a tech issue or a setting you want to adjust—we’re always available by phone, WhatsApp, or email. And yes, you’ll speak to a real human every time.
Do you also work with businesses?
Yes, we support expat-run businesses across the Costa Blanca. From office networks and VoIP phones to cybersecurity and firewalls—we’ve got you covered.
Do you work with second homes or holiday rentals?
All the time. Many of our clients live in Spain part-time. We design systems that you can control remotely and monitor from anywhere in the world.
